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The STAR Quality Assurance & Quality Improvement Program was developed in conjunction with the Department of Health Services (DHS) Bureau of Assisted Living (BAL) as a part of the Wisconsin Coalition for Collaborative Excellence in Assisted Living (WCCEAL). WCCEAL is a joint effort between the Bureau of Assisted Living and the University of Wisconsin Center for Health Systems Research and Analysis (CHSRA) to establish tools and measures to improve the quality of the assisted living industry.  

DSPN’s goal is to assist our membership fight for options, push for the highest standards of care, and promote that best practices in our industry, so that providers can achieve the highest level of service to the individuals they support throughout Wisconsin. It is for this reason that the STAR Quality Assurance & Quality Improvement Program was developed.


STAR is an acronym that encompasses the essence of this program:

Self-Evaluation: All participants are encouraged to continually evaluate their operation to ensure that they are providing the best services possible for the individuals served. Regular self-observation can allow the provider to fix problems before they become major issues and before they are required to fix them by an outside source.


Total Quality Improvement: Quality is not a state to be reached but an ongoing process of continuous improvement. As providers, we should always be looking for new ways to improve on the products and services that we offer so that we can assist those we serve to reach their highest potential.


Accountability: As a busy provider, it can be too easy to let things slip when there is too much to do. That is why it is so important to be accountable to others to ensure that we are not only meeting standards, but that we are exceeding them.


Report-ability: Sharing your best practices can help to improve the residential industry as a whole. But to do this, you need to have a consistent way of reporting results.


For more detailed information on the program and to download a fillable application CLICK HERE

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